Celadon Art is a manufacturing and wholesale company we do not sell our products directly to the public.
Designers and Retailers may fill out our online registration form to apply for access to all our products and trade pricing. The registration form is located on our website under the sign-up/ login tab at the top of the home page. Alternately, your local sales rep can provide you with our internal new accounts form to fill out; however, you will still have to fill in the online form if you would like an online account for access to pricing and products on our website. You can find your local sales rep on our Sales Rep page.
Customers are responsible for making sure that all information provided to Celadon Art is correct and up to date. Any changes to shipping information MUST be provided IMMEDIATELY before the order leaves our warehouse - the customer will be charged all additional fees for re-directing shipments due to incorrect information provided to Celadon Art.
Customers in the United States must provide their correct Federal Tax ID number or Social Security number for the customs paperwork on shipments crossing the border. We are charged a $50 fee if incorrect information is given and paperwork is rejected at the border - this fee will be passed onto the customer if incorrect information was given to Celadon Art. The United States Federal Government may void a Federal Tax ID at any time - requiring reapplication to activate the number. Please make sure your Federal Tax ID is current and correct at all times.
Canadian customer orders that are being shipped, the minimum order amount is $500; orders under this amount are subject to a $35 under minimum fee. All orders under the minimum will be charged the full amount of the order, plus shipping, shortly after it is received to expedite shipping when it is complete.
Orders being picked up at Celadon Art do not have a minimum order amount, but must be picked up within a week of being notified, or charges could apply.
The minimum order amount for orders going to the United States is $1500, a $50 under minimum fee is applied to all orders under this amount. The $50 fee is to cover the customs and brokerage costs that we pay on all shipments - on orders over $1500 we absorb these costs. All orders under the minimum will be charged the full amount of the order, plus shipping, shortly after it is received to expedite shipping when it is complete.
All orders require a credit card on file or submitted with the order. We accept Visa, MasterCard, and AMEX.
After the first order, a customer may apply for 30-day terms with Celadon Art. Please contact your local sales rep or email@example.com to request a terms application form. It can take several weeks to check all the references on the terms application; we will notify the customer once their application has been approved or declined. Celadon Art reserves the right to refuse a terms application if references are found insufficient.
Celadon Art does not carry any stock of our products. All items are made to order in our facility in Burlington, Ontario Canada. The Celadon Art team produces every component of each piece in-house; from cutting the frames and glass to printing and assembling the artwork. Due to the nature of how our product is uniquely produced, our lead times will vary throughout the year. It is best to call ahead or email and inquire about our current production time before placing your order if you have a firm deadline to meet.
We make all our products to order, if a customer needs to cancel an order after it has been sent to production there will be a 25% restocking fee charged to the customer. If an order is canceled before it has been sent to production there is no cancellation fee.
If a shipment is visibly damaged please refuse the shipment or take pictures of the box and describe the damage on the waybill before signing for the shipment. Celadon requires images of the shipment and broken artwork in order for a damage claim to be accepted. Damage claims must be reported to Celadon Art within 2 business days of receiving the shipment. If the shipment arrives visibly intact, but there are damaged pieces within the box, please take pictures of the damaged items and submit the damage claim.
Please send damage claims and images as attachments to firstname.lastname@example.org
If the shipping company has any issues delivering our product due to the customer providing incorrect information to Celadon Art or not being present for the scheduled delivery date/time; then all additional re-delivery and storage fees charged by the shipping company will be passed onto the customer. Celadon Art will not absorb additional shipping fees if issues arise that we have no control over.
If an order has shipped from our warehouse and needs to be re-directed due to misinformation provided by the customer; then the customer is responsible for paying all additional fees charged by the shipping company for the re-direct.
We do not accept returns because we do not carry stock of our products - everything is made to order.
Please visit our FAQ page for answers to commonly asked questions about our products and ordering process.
Please visit our Shipping page for more in-depth information about shipping rates.
Please visit our Sales Rep page to find your local sales rep.