Look here for answers to commonly asked questions. If you still can’t find what you’re looking for, contact us and we’ll get back to you as soon as we can.
Please see our Policy Page to get detailed information about important company policies, and our Shipping Page for shipping information.
How do I place an order?
Orders can be placed through your local Sales Representative or online through our website. Please refer to our list of Sales Representatives to find your Rep.
Where do I submit a purchase order?
Submit Purchase Orders to your local sales representative or to firstname.lastname@example.org.
Can I place an order through my Celadon Art online account?
Yes, you can place an order through your online account. To ensure that all necessary information and special instructions are clear on your order, it is preferred that you go through your local Sales Representative.
What happens after I place an online order?
Online orders are sent directly into our internal system. No changes are permitted once they are submitted.
How do I arranged a pick up for an online order?
You must specify in the Note Section of the order that you want to pick up from Celadon Art. Otherwise it will be shipped at your expense.
How will I know when my order is ready for pickup?
You must provide a date and time for pick up. You will be contacted when your order is ready. Orders will only be held for two weeks from the date of the call, after which it will be shipped at your expense.
When is Celadon Art open for pickup?
Pick up of artwork can be arranged from 9am to 4pm at our production facility:
3345 North Service Road, Unit 107, Burlington, Ontario L7N 3G2 – Shipping Doors
How will I know when my order is ready to ship?
You will be notified for the final payment, including shipping costs, prior to the order leaving Celadon Art. You will receive an email with a copy of your invoice and tracking number within 24 hours of the shipment leaving our premises.
How do I communicate to Celadon Art if my order needs to be received by a particular date?
In-hand dates must be specified in the notes of online orders, on Purchase Orders, orders placed through your Sales Representative, or through email@example.com. Celadon Art will notify you if an in-hand date cannot be met or needs to be revised.
Can I check the status of my order online?
No, we do not provide order status updates online.
How do I find out the status of my order?
Email firstname.lastname@example.org no sooner than 4 weeks after placing the order.
What is the minimum order for Canadian Customers?
The minimum amount for orders being shipped to Canadian customers is $1,500. Orders falling under $1,500 will be charged a $50 Under Minimum Fee.
There is no minimum for orders picked up at Celadon Art.
What is the minimum order for U.S. Customers?
The minimum amount for orders being shipped to U.S. customers is $2,500. Orders falling under $2,500 will be charged a $100 Under Minimum Fee.
What are the Celadon Art payment methods?
We accept Visa, MasterCard, and American Express credit cards.
Can I order just the prints?
We do not sell unframed prints. Our Celadon Studio Design Team carefully selects frames to suit the artwork in order to create a unique look for each piece.
Can the public purchase Celadon Art products?
We are a manufacturer and sell to TRADE ONLY. We do not sell to the public.
Does Celadon Art carry stock?
We produce all artwork to order and do not carry any stock.
Can I customize Celadon Art products?
We can provide price quotes for size changes and frame changes on most of our products. We can also print on canvas or acrylic. Our maximum glass size is 40” x 60” for giclée prints. Any pieces larger must be made on canvas or acrylic. If a piece is customized and you would like to re-order the same custom piece, you must specify the customizations every time you re-order.
Changes will incur additional charges and may effect lead times.
How long does an order take to produce?
Lead times vary throughout the year. Your lead time will be indicated on your order acknowledgement.
How do I find out if I have a Sales Rep in my area?
Please refer to the Sales Representative page for a listing of all our sales reps and the areas they cover.
How do I apply for Terms with Celadon Art?
First orders with Celadon Art must be paid with a credit card. After the initial order, you may apply for terms through your Sales Representative or by contacting email@example.com to obtain an application form. Celadon Art reserves the right to decline any application that does not meet their credit approval criteria.
What do I do if I have trouble logging into my online account?
If you have forgotten your password, you can click on the “Lost your password?” link on the login page to receive a password reset email.
If you continue to have issues, please email firstname.lastname@example.org and we will be happy to assist you.