Look here for answers to commonly asked questions. If you still can’t find what you’re looking for, contact us and we’ll get back to you as soon as we can.
Please see our Policy Page to get detailed information about important company policies, and our Shipping Page for shipping information.
How do I access your site?
Our website is only accessible to those with accounts. In order to enter our site fully, you’ll need to apply for an account on our Registration page. We will notify you once you have been approved. If you have an account and wish to obtain a “no pricing guest access” for your client, please contact your sales representative.
Can the public purchase Celadon Art products?
Celadon Art is a wholesaler and manufacturer of framed wall art. As such, we only sell to interior designers and retail businesses. Members of the public will need to go through one of these channels to purchase our pieces.
How do I place an order?
Orders can be placed through our website or with one of our sales reps. Please refer to our list of sales representatives to find your rep.
What happens after I place an online order?
When you submit an order through our website, you will receive an email confirming your order. Our order desk team will reach out within 2 business days to advise associated freight fees. Kindly confirm in a timely manner so we can get your order into production.
How do I arranged a pick up for an online order?
You must specify in the Note Section of the order that you want to pick up from Celadon Art.
How will I know when my order is ready for pickup?
You will receive an email when your order is ready for pickup. Depending on the size of your order, you will be directed to one of two entrances at our facility.
When is Celadon Art open for pickup?
Pick up can be arranged Monday – Friday from 9:30am -4:30pm.
We are located at 3345 North Service Road, Unit 107 Burlington, Ontario L7N 3G2.
How will I know when my order is ready to ship?
Orders are shipped out as soon as completed. We will send your final invoice, including tracking, 24 hours after it leaves our facility. If you have specific receiving hours or instructions, please ensure we are notified at the time of order.
How do I communicate to Celadon Art if my order needs to be received by a particular date?
In-hand dates must be specified in the notes of online orders, on Purchase Orders, orders placed through your Sales Representative, or through orderdesk@celadonart.com. Celadon Art will notify you if an in-hand date cannot be met or needs to be revised.
Can I check the status of my order online?
Unfortunately, we do not provide order status updates online.
How do I find out the status of my order?
Please email customerservice@celadonart.com or call 905-335-6444 and select option 1 to speak with our customer service specialist.
What is the minimum order?
The minimum for initial order is $1,500. Future orders below $1,500 will be subject to a $50 Under Minimum Fee. There is no minimum for orders picked up at Celadon Art.
What is the minimum order for U.S. Customers?
The minimum amount for orders being shipped to U.S. customers is $1,500. Orders falling under $1,500 will be charged a $50 Under Minimum Fee.
What are the Celadon Art payment methods?
We accept Visa, MasterCard, and American Express credit cards.
Can I order just the prints?
We do not sell unframed prints. Our Celadon Studio Design Team carefully selects frames to suit the artwork in order to create a unique look for each piece.
Does Celadon Art carry stock?
We produce all artwork to order and do not carry any stock.
Can I customize Celadon Art products?
We do not accept customizations through our website. If you would like to purchase a customized piece, please email orderdesk@celadonart.com with your request.
Changes will incur additional charges and may effect lead times.
How long does an order take to produce?
Lead times vary throughout the year. Kindly contact Customer Service for an accurate lead time.
How do I find out if I have a sales rep in my area?
Please refer to the sales representative page for a listing of all our sales reps and the areas they cover.
How do I apply for Terms with Celadon Art?
First orders with Celadon Art must be paid with a credit card. After the initial order, you may apply for terms through your sales representative or by contacting ar@celadonart.com to obtain an application form. Celadon Art reserves the right to decline any application that does not meet their credit approval criteria.
What do I do if I have trouble logging into my online account?
If you have forgotten your password, you can click on the “Lost your password?” link on the login page to receive a password reset email.
If you continue to have issues, please email customerservice@celadonart.com or use the contact form on our website and we will be happy to assist you.
