Claim Form Page - Celadon Art

Shipping Damages Policy

I have read and acknowledge the Shipping Damages Policy terms

You must accept the terms before submitting.

View Policy Terms

Upon delivery, if visible damage to the packaging is present or audible damage is detected (such as broken glass), the shipment must be refused. Please note that if a damaged shipment is accepted, this may limit the options we have for claim resolutions.

If you fail to include images of all sides of the shipment (top, front, back, and both sides) and your reason for claim is due to damage from delivery your claim may be denied.

If minor damage is observed, it must be clearly noted with the delivery driver and documented on the delivery receipt at the time of delivery.

Any item hung using wire will have its claim denied, as the provided mounting system was not used.

All damage claims must be reported to our Claims Department within 5 business days of delivery. Claims submitted after this timeframe will not be considered.

Claim Information

Invoice #

Sales Order #

Company Name

Item 1

SKU (Required)

Quantity (Required)

Print Title

Finished Size

Total Value

Claim Reason (Required)

If Other, please describe

Add Item 2 (Optional)

SKU

Quantity

Print Title

Finished Size

Total Value

Claim Reason (Required)

If Other, please describe

Add Item 3 (Optional)

SKU

Quantity

Print Title

Finished Size

Total Value

Claim Reason (Required)

If Other, please describe

Additional Items (Optional)

Internal Details

Sales Rep

Date of Delivery / Pick Up

Contact Information

Your Name

Email Address

Phone Number

Claim History

Have you filed a previous claim?

YesNo

Did you notify the driver of damage on delivery?

YesNo

Claim Resolution

Preferred Solution (Not Guaranteed)

Uploads

Proof of Damage (Required - at least 1 file)

Back of Item (Required)

Proof of shipment damage

You must include photos of the damaged shipment if that is the reason of your claim. If not included your claim is subject to be denied as per the Shipping Damage Policy terms

Photo of shipment (top)

Photo of shipment (front)

Photo of shipment (back)

Photo of shipment (left)

Photo of shipment (right)

Additional Information

Any additional information, images, questions, or concerns are to be emailed to
claims@celadonart.com (Please include your invoice number in the header of the email.)

You must accept the terms before submitting.

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