Celadon Art ships with selected carriers in Canada and to the United States.

Due to the widely varying nature of our product dimensions and the infinite combinations in which they can be ordered, it is impossible to provide an accurate shipping cost in advance.


Additional Shipping Charges Apply for:

• Pre-Delivery Notification (making a delivery appointment)
• Limited Access Delivery (charged if a smaller truck is required due to limited road access)
• Liftgate Delivery (necessary for locations without a loading dock)
• Residential Delivery
• Inside Delivery (if you ask the driver to take the piece inside for you, they charge additionally for this service)

 

May I arrange my own delivery?

Canadian customers may use their preferred shipping company, however, all of the arrangements for pick-up and delivery must be made by the customer and customerservice@celadonart.com must be notified.

U.S. customers may use their preferred shipping company, however, all customs paperwork and brokerage fees must be arranged by the customer. customerservice@celadonart.com must also be notified of all shipping arrangements.

 

Why do I need to provide my Federal Tax ID Number?

U.S. customers must provide their Federal Tax ID # at the time of setting up their trade account. We require a Federal Tax ID (also known as an Employment Identification Number or EIN) for identification purposes on the customs paperwork that must accompany every shipment in order to get it across the border.

 

What is a Federal Tax ID Number? Why is it different than my State Tax and Resale Number?

A Federal Tax ID (also known as an Employment Identification Number or EIN) is a federally issued number for your business. It is a nine-digit number in this format: XX-XXXXXXX.

State tax numbers and resale numbers cannot be used for identification on customs paperwork – these are state issued numbers.

 

What if I do not have a Federal Tax ID Number?

If you are the Sole Proprietor of your business and you do not have a Federal Tax ID #, then we can use your Social Security number for identification of the customs paperwork for your shipment.

 

How do I report a damaged shipment?

Damage claims must be submitted with images of the boxes and artwork within 5 business days of receiving the shipment. Please send images, a copy of your Sales Order or Invoice, and information about the damaged shipment to claims@celadonart.com.

 

How does Celadon Art handle damage claims?

Celadon Art, in some cases, will cover the cost of having damaged artwork repaired at a local framer close to your business. This generally applies to broken glass. Quotations for local repairs should be forwarded to claims@celadonart.com for approval prior to any work being done.

If the damage is too extensive and the print itself is affected, then Celadon Art will credit your account for the cost of the piece.

 

Do I need to return damaged artwork to Celadon Art?

If a piece of our beautiful artwork is damaged beyond repair, we simply ask that you destroy it.

 

How do I handle items received with a defect?

Some framing that we use at Celadon Art is created to look ‘old’ or ‘worn’ depending on the overall look of the piece. Sometimes these design aspects are perceived as defects, when in reality they are an integral part of the artwork. However, if you receive an item with a small defect on the frame or print, Celadon Art will issue a discount on that item. This is left to the discretion of Celadon Art.

Defective artwork must be reported to Celadon Art within 5 business days of receiving the shipment. Please send pictures along with a copy of your Sales Order or Invoice to claims@celadonart.com

We do our very best to maintain a high standard of quality control, but as everything is handmade, small defects may accidentally be missed.