Claim Information

Your Name

Email Address

Phone Number

Company Name

Invoice #

Sales Order #

Sales Rep

Date of Delivery / Pick Up

Claim History

Have you filed a previous claim?

YesNo

Did you notify the driver of damage on delivery?

YesNo

Item 1

SKU (Required)

Quantity (Required)

Print Title

Finished Size

Total Value

Claim Reason (Required)
—Please choose an option—Art DefectBroken GlassDamaged FrameIncorrect FrameHardware IssueIncorrect ItemMissing ItemOrder TimelineShipping IssueOther

If Other, please describe

Claim Resolution

Preferred Solution (Not Guaranteed)
—Please choose an option—ReplacementCreditRefund

Uploads

Proof of Damage (Required - at least 1 file)

Back of Item (Required)

Proof of shipment damage

You must include photos of the damaged shipment if that is the reason of your claim. If not included your claim is subject to be denied as per the Shipping Damage Policy terms

Photo of shipment (top)

Photo of shipment (front)

Photo of shipment (back)

Photo of shipment (left)

Photo of shipment (right)

Additional Information

Any additional information, images, questions, or concerns are to be emailed to
claims@celadonart.com (Please include your invoice number in the header of the email.)